A successful workplace is built upon effective communication. Not only does it help with sharing information and data between employees, but it also assists with building trust and a more harmonious working environment.
While you may have found communication relatively easy in the past, the fundamental aspect of interacting with staff members has been flipped upside down in recent times. The current global pandemic has meant that remote work has become the precedent for many businesses across the planet.
Fortunately, this challenge is not an impossible one to navigate. Here is a list of communication best practices guide that details how industry leaders have handled COVID-19. Plus, the following five tips will help you to communicate – regardless of where your employees are located effectively.
1. Always be present and ‘on.’
When you are doing remote communication, it can be all too easy not to be present. It’s merely a case of not being on your computer or zoning out while other employees are chatting. This is made even more straightforward due to the ability to turn off a video camera or mute your microphone.
However, it’s crucial you try to eliminate any distractions and always remain ‘on’. Not only do your employees expect you to take into account their conversations with full engagement, but also that you’re ready to respond immediately when needed. Simpplr has a list of best practices to ensure that your communications remain effective.
2. A clear message
When you do communicate with your employees, you must be clear about what you say. You don’t want to confuse your messages – they should be concise, informative, and natural.
Keep in mind: communicating remotely might be unusual to you, but there’s no need to change the way you present yourself and speak drastically.
3. Remember to listen
You might be the boss, but you’re not the only voice in your company. It is imperative that once you have finished speaking, you are an active listener. While it can be tricky to display this in a remote work setting, there are a few points to consider. For instance, you can show genuine interest by summarizing what you heard. Additionally, ask quality questions that help expand on what they’ve said.
4. Select the right communication tools
When it comes to this point, remember to note that not everyone is tech-savvy. For some people, going from a traditional meeting to chatting via video messaging can be a jarring – and confusing – experience. As a result, you want to select communication tools that are easy to use and understand. It also makes sense to set clear protocols for everyone to follow.
5. Keep up regular communication
Remote communication is a new experience for most people. That initially uncomfortable nature of it can put you off from communicating regularly. However, to ensure internal communication is at a high level, often talking to your employees is vital.
To do this, consider utilizing a routine that everyone can follow. This could be everything from a morning meeting to set up a virtual watercooler for general chitchat.
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