Tools and technology play an important role in our day to day lives. At school, in our free time and of course, at work. Various technologies can help employees do their job better, assist managers, and generally improve the efficiency and cost-effectiveness of your operation.
However, while there are some tools that every company makes use of, this isn’t always the case. There are several underrated technologies that can help your business in several ways but simply aren’t used as much as they should be.
With that in mind, this article is going to look closely at a few underrated technologies your company should be using.
A Self Service Portal
Customer service is a very important part of every business. You want to help your customers with their questions, concerns, and problems as quickly as possible. While things like live chat, phone numbers, and emails are common ways for businesses to answer questions, an underrated (and potentially better) option is a self-service portal.
It is essentially a site or website where you collect and provide answers to some of the most common questions and concerns of your customers. It can be a great resource for people to find the information they need without having to spend time going back and forth with a customer service agent.
While it might seem difficult to set up, that isn’t the case due to the many providers out there that can help. A great example to consider is the Salesforce Self Service portal. It can allow you to customize your portal, is quick and easy to get functional and can even help with personalized service.
Whichever provider you decide to use, a self-service portal is a good technology to consider to save money, time, and improve your customer service.
Machine Learning
While artificial intelligence will surely improve in the future, it can already do a number of different things for your company. It can automate customer service, cut down on staffing costs, help manage projects, and several other things. However, artificial intelligence is a very broad collection of ideas and practices. One subset of artificial intelligence that your company should be using is machine learning.
Machine learning is when the AI tools and technologies improve and “learn” on their own. As the tools are used, algorithms will build a model based on past data and information, and make predictions on ways to improve their operation and the right decisions to be made. The more data you have, the more accurate it becomes and the better the algorithm gets at working towards the desired result quickly.
It can do this without you having to tell or program it to do a certain thing. While it is not yet perfect, and the technology is still being improved upon, machine learning has a ton of potential and is worth considering.
Blockchain Technology
While blockchain is slowly becoming more popular, it is still criminally underrated. Many believe that spending in this space will skyrocket in the next few years. Best known for its relation to cryptocurrency, blockchain technology has a ton of other potential usages as well.
It can help businesses in a variety of ways from preventing data from being altered, to helping create tamper-proof legitimate contracts, to tracing products or materials through the supply chain. Blockchain can be used in nearly all industries, ranging from healthcare to finance and everything in between.
Blockchain is also very secure, cost-effective, and allows for greater transparency. While it can be a little confusing for some people to wrap their heads around, it will soon become much more popular in the world of business for the reasons listed above.
In conclusion, the aforementioned technologies are all underrated and should be seeing more use among companies today.
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